Help Desk Plans

During content production and authoring, you need a certain level of technical support. But you may need a different level of support after you have deployed your content. We offer Incident and Content Producer plans to fit your needs. Specific features of these plans are highlighted in the table below:

• Incidents : Provides case-based support during business hours.
• Annual Content Producer Plan: Includes up to four hours of access to our Help Desk and unlimited access to our online support.
• Annual Enterprise Producer Plan : Provides Content Producer plan components plus priority response times and priority access to the Technical Team, and proactive services such as account management and regular review meetings. This plan can also be enriched with personalized options.